"The new cashmere sweater was bought. I didn't expect it to take a few days to get ready to wear. It actually became smaller. Later I discovered that it wasn't the model I tried in the mall." Recently, Ms. Wang, a consumer in Decheng District, called the newspaper. The hotline reflected that when they bought uncomfortable clothes and then found the business request to return, the other party refused to return the purchase time for more than one week.

(Reporter Sun Liangyu correspondent Leng Luqin) "The new cashmere sweater was bought. I didn't expect it to take a few days and get ready to wear it. It actually became smaller. Later I discovered that it wasn't the type I tried at the store." Recently, Ms. Wang, a consumer in Decheng District, reported to the hotline of this newspaper that when he bought unsatisfactory clothes and then found a business request to return, the other party refused to return the goods on the basis of “the purchase time exceeds one week”.

It turned out that in late October, Ms. Wang spent 920 yuan in a shopping mall in Decheng to purchase a ladies cashmere sweater. On the same day, she paid for her home after she tried her clothes in the shopping mall. She was ready to put it first because it was not cold at the time. She wore it again for a period of time. Unexpectedly, more than 10 days passed. When she got ready to wear, she found that she was very thin in her body. She only saw the tag and found a smaller model than herself. Therefore, she found a store request. Return or exchange, but the store has refused to return the purchase time for more than one week.

In desperation, on November 23, Ms. Wang called the hotline of the newspaper. Under the coordination of the reporter, law enforcement officers from the industrial and commercial consumer protection agencies in Decheng District immediately went to the scene to conduct investigations to understand the detailed process of the matter. After patience of the Consumer Protection Section staff members. Negotiate mediation, clarify the legitimate rights and interests of the consumers granted by the "Consumer Protection Law," and the truth of the business integrity of the business. Ultimately, the mall agrees to return goods for consumers.

The industrial and commercial department reminds consumers that after purchasing clothes, it is necessary to check whether the clothes purchased are of the same type. If they find unsuitable circumstances after purchase, try to find a replacement within one week.

Extended reading>>

According to Article 24 of the Consumer Protection Law, if the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations and the parties require, or require the operator to perform the obligation of replacement, repair, etc. Under the state regulations and the parties' agreement, consumers can return goods within 7 days from the date of receipt of the goods; if they meet the conditions for a legal cancellation of the contract after the 7th day, the consumer can return the goods in a timely manner. If the conditions do not meet the conditions for the legal cancellation of the contract, the business owner may be required to perform the replacement. , repairs and other obligations.

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